At Norma Design, we want your shopping experience to be safe, smooth, and transparent. Below you’ll find all the information about order processing, delivery, warranty, returns, and claims.
Processing Time:
We begin processing your order as soon as it’s placed. Normally, it takes 2–3 business days before your package is shipped, excluding weekends and public holidays. During periods of high demand, promotions, or sales, processing times may be slightly longer, but we always do our best to ship your order as quickly as possible.
Delivery Time:
Once your package has been shipped, it usually takes 5–10 business days to reach you, depending on the carrier and delivery address. Please note that factors beyond our control – such as weather, transport delays, or customs clearance – may affect delivery times.
Shipping Options & Costs:
We offer free and trackable shipping on all orders. If you have special delivery requests, you can contact us to explore the possibility of express shipping for an additional fee.
Change of Address:
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has entered processing or is being prepared for shipment.
Order Cancellation:
We aim to ship your order as quickly as possible. You have a window of 2–3 hours from the time of purchase to request a cancellation. Please contact our customer service team at kontakt@norma-design.com with your order number, and we’ll assist you. Once your order has entered processing, cancellation cannot be guaranteed.